Validate tickets created by your providers

A new option is available in Settings > Interventions > Tracking: Validation of tickets created by a provider.

When it is on, the tickets concerned are created with the status Pending validation. They are not assigned to anyone before they are validated, and a Provider badge lets you spot them in the list.

This option is off by default.

Filter maintenances by status

A new Maintenance status filter lets you show interventions by the state of their deadline:

• overdue;

• to watch;

• in progress.

This filter appears automatically when you select maintenances in the list of interventions.

More reliable statuses and notifications

Tickets whose planned date has passed once again change status automatically.

Notifications for interventions to validate are sent to everyone authorized on the ticket's scope, including sector managers.

Assignment emails now show the custom fields shared with the provider.